Our team holds a learning day — a session where the sales team stops selling for a few hours.
The line on the screen behind them says it plainly: set aside the performance figures, set aside the client dinners, and go through the business together.
What that looks like in practice is unglamorous. Which enquiries turned into orders, and which quietly died. Which grades keep coming back as complaints. What a customer asked for six months ago that we still cannot answer quickly.
None of it is dramatic. All of it is the difference between quoting a price and understanding why an order was lost.
If something in your last order was slower, less clear or less accurate than it should have been, tell us. That is precisely the kind of thing that gets put on the table here: sales@wgxsealant.com